Refund policy

Return & Refund Policy

At Aveessence, we value our customers and are committed to providing quality products and a reliable shopping experience. This policy outlines the terms and conditions applicable to returns and refunds for purchases made through our website.

1. Return Eligibility

Due to hygiene and safety considerations, opened, used, or tampered-with skincare and cosmetic products are generally not eligible for return due to a change of mind.

If an order contains an incorrect, damaged, or defective product, customers may contact us to request a review and appropriate resolution.

2. Reporting a Concern

Customers are requested to report any delivery-related issue within 48 hours of receiving their order. Please provide your order number and clear supporting photographs or videos to help us assess the matter.

Each request will be reviewed individually based on the information provided and the circumstances of the case.

3. Refunds

Refund requests are assessed on a case-by-case basis. If a refund is approved, the customer will be informed of the applicable process and estimated processing time.

Refund eligibility and any available remedies will be determined in accordance with applicable consumer protection laws.

4. Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible. Cancellation requests may not be accommodated once an order has been dispatched.

5. Policy Limitations

This policy does not exclude or restrict any rights or remedies available to customers under applicable law.

6. Contact Information

For questions or assistance regarding returns and refunds, customers may contact Aveessence using the contact information published on our website. Please include your order number to help us handle your request efficiently.

7. Policy Updates

Aveessence may revise this policy when necessary. The latest version will be published on our website.

Thank you for choosing Aveessence.